Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect:

• Your name, business name, email address and telephone number.
• Business and delivery addresses.
• Product enquiries, quotation requests and technical requirements.
• Order, invoice and customer account information.
• Website usage, browser and device information, where applicable.

2. How We Collect Information

We may collect information when you submit a contact form, request a quotation, communicate with us by email or telephone, place an order or interact with our website.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries and quotation requests.
• Process orders and arrange deliveries.
• Provide product information and technical assistance.
• Manage customer accounts and business records.
• Maintain and improve our website and services.
• Meet applicable legal and regulatory obligations.

4. Disclosure of Information

Where reasonably necessary, information may be shared with suppliers, manufacturers, freight providers, website hosting providers, professional advisers or government authorities where legally required. We do not intend to sell personal information to third parties for their independent marketing purposes.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support functionality and understand website usage. You can manage cookies through your browser settings. The actual use of analytics technologies depends on the services enabled on our website.

6. Storage and Security

We take reasonable steps to protect personal information against misuse, loss, unauthorised access, modification and disclosure. However, no electronic transmission or storage method can be guaranteed to be completely secure.

7. Access and Correction

You may request access to personal information we hold about you and ask us to correct inaccurate or outdated information, subject to applicable law. We may need to verify your identity before processing a request.

8. Marketing Communications

Where permitted by law, we may send relevant business communications. You may request to stop receiving marketing communications by contacting us or using an available unsubscribe facility.

9. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal information.

10. Data Retention

We retain personal information for as long as reasonably necessary for business operations, recordkeeping and legal compliance. Information no longer required will be securely destroyed or de-identified where appropriate and lawful.

11. Privacy Complaints

If you have a concern about how we handle personal information, please contact us. We will review your complaint and respond within a reasonable period.

You may also be able to contact the Office of the Australian Information Commissioner. Visit the OAIC website.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any revised version will be published on this page with an updated revision date.